Support Service In doubt? Just let us know.

 

Congratulations magenting. The support is exceptional. James - Brasil.

james vasques

Frequently Asked Questions


Which plan is right for me?

You can start with Dancing Magento plan, it is suitable for most setups and you can upgrade it to any other plan any time.

Can you show any demo site on your plans?

You can check our demo sites at this page or browse live stores showcase and Magento themes demos.

What is minimal contract period?

There are no any mandatory contract period. Subscription period is 1 month, subscriptions are renewed automatically by Bluesnap system on monthly basis and can be canceled any time from your Bluesnap account or by request to Support team. Full moneyback guarantee is provided during first 30 days of service.

How do I cancel subscription?

Please submit a cancelation request by clicking on Contact Support button, cancellation requests are processed within 24 hours.

What is money-back guarantee period?

Full money-back guaratee period for any plan is 30 days. Please simply contact Support Team to request refund or cancellation, it will be processed within 24 hours.

How do I assign my domains to my store?

You can add domains at Settings page of your store. Please refer to this article for details.

How do I upload files / images / change templates?

You should receive email notification after adding new Store with FTP access details. Usually it is enough just to click on ftp:// link in the email message to open directory in your system default file manager. Or you can use any other FTP client (like FileZilla for example) to upload/download any files of your Store.


Can I use Magento Connect to install new themes / extensions?

Absolutely. Please ensure that the theme / extension is compatible with your Magento version.

How do I import my existing database from another place?

Please refer to this article for detailed instructions.

Which payment methods are supported?

Services are distributed through Bluesnap or 2Checkout. They accept credit cards (Visa, MasterCard, Maestro, Amex), PayPal, wire / post transfers and others depending on payment method availability for your location. You should see all available payment methods at payment page.